PH64 Privacy Policy

1. About This Privacy Policy

This Privacy Policy describes how PH64 (ph64.best) collects, uses, stores, and protects the personal information of all registered members and visitors. It applies to every interaction you have with our platform — whether you are browsing our site, placing a bet, funding your account, or contacting customer support.

PH64 operates in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations under the National Privacy Commission (NPC) of the Philippines. By accessing or using PH64, you acknowledge that you have read and understood this privacy policy and consent to the data practices described herein.

If you have any concerns about your privacy at any time, you can reach us at support@ph64.best. We respond to all data-related inquiries within five (5) business days.

2. Information We Collect

PH64 collects personal data through two main channels: information you provide directly and information collected automatically when you use the platform.

Information You Provide Directly:

• Registration data — full legal name, date of birth, email address, mobile number, and username.
• Identity verification documents — government-issued ID (e.g., PhilSys ID, UMID, passport, driver's licence) and proof of address for KYC compliance.
• Payment information — GCash number, Maya account, bank account details (BDO, BPI, UnionBank), or card details for Visa and Mastercard transactions.
• Communications — messages you send to our support team via chat, email, or contact forms.
• Responsible gaming preferences — deposit limits, self-exclusion requests, and cooling-off periods you voluntarily set.

Information Collected Automatically:

• Device and technical data — IP address, browser type, operating system, screen resolution, and device identifiers.
• Usage data — pages visited, games played, bets placed, session duration, and click patterns.
• Location data — approximate geographic location derived from your IP address to verify eligibility and comply with regulations.
• Cookies and tracking data — as described in Section 5 of this privacy policy.

3. How We Use Your Information

Every piece of data PH64 collects has a specific, legitimate purpose. We do not collect information just to have it. Here is a clear breakdown of what we use your data for:

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, email, mobile number	Contractual necessity
Identity verification (KYC/AML)	Government ID, selfie, proof of address	Legal obligation
Processing deposits and withdrawals	Payment details, bank/e-wallet info	Contractual necessity
Fraud prevention and security	IP address, device data, betting patterns	Legitimate interest
Personalising your experience	Usage data, game history, preferences	Legitimate interest / Consent
Sending account notifications	Email address, mobile number	Contractual necessity
Marketing and promotions	Email, usage history	Consent (opt-in)
Responsible gaming monitoring	Betting patterns, session data	Legal obligation / Legitimate interest
Regulatory compliance and reporting	Full account and transaction records	Legal obligation

4. When We Share Your Data

PH64 does not sell your personal information to any third party. Full stop. However, there are specific, limited circumstances where your data may be shared with trusted parties:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card networks need transaction data to process your deposits and withdrawals securely.
• Identity verification providers — third-party KYC services may process your ID documents to verify your identity and age. These providers are bound by strict data processing agreements.
• IT and security service providers — cloud hosting, cybersecurity, and fraud detection partners who support our technical operations. They act only on our instructions and cannot use your data for their own purposes.
• Regulatory and law enforcement authorities — PH64 is required by law to provide information to regulators, the Anti-Money Laundering Council (AMLC), the NPC, or law enforcement agencies when lawfully requested.
• Professional advisers — legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

Any third party that receives your personal data is contractually obligated to handle it in accordance with this privacy policy and applicable Philippine data protection law.

5. Cookies and Tracking Technologies

PH64 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is what we use and why:

• Essential cookies — required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Analytics cookies — help us understand how members navigate the site so we can improve page performance and game discovery. We use anonymised aggregated data.
• Preference cookies — remember your language, display, and notification settings between visits.
• Marketing cookies — used only with your explicit consent to show you relevant promotions based on your interests. You can withdraw this consent at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core PH64 features.

6. How We Keep Your Data Safe

PH64 takes data security seriously. We implement layered technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and PH64 servers is encrypted using TLS (Transport Layer Security).
• Sensitive financial data is tokenised and never stored in plain text on our servers.
• Access to personal data within PH64 is strictly role-based — only staff with a direct operational need can access member records.
• We conduct regular internal security audits and vulnerability assessments.
• PH64's systems are monitored 24/7 for suspicious activity and potential data breaches.

Despite these measures, no system is 100% impenetrable. If a data breach occurs that may affect your rights, PH64 will notify you and the NPC within the timeframe required by Philippine law.

7. Data Retention

PH64 retains your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with our legal obligations. Specifically:

• Active account data is retained for the full duration of your membership.
• Transaction and betting records are kept for a minimum of five (5) years after the relevant transaction, in compliance with anti-money laundering regulations.
• KYC and identity documents are retained for at least five (5) years after account closure.
• Marketing consent records are kept until you withdraw consent, plus one (1) additional year for compliance documentation.
• Support communications are retained for three (3) years.

When data is no longer required, PH64 securely deletes or anonymises it in line with industry best practices.

8. Your Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by PH64:

• Right to be informed — you have the right to know that your personal data is being collected and how it is used, which is why this privacy policy exists.
• Right to access — you can request a copy of the personal data PH64 holds about you at any time.
• Right to rectification — if any of your data is inaccurate or incomplete, you can request that we correct it.
• Right to erasure — in certain circumstances, you can request that PH64 delete your personal data. Note that some data must be retained for legal compliance and cannot be erased on request.
• Right to data portability — you can request your data in a structured, commonly used, machine-readable format.
• Right to object — you can object to the processing of your data for direct marketing purposes at any time.
• Right to file a complaint — if you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, email us at support@ph64.best with the subject line "Data Privacy Request". We will respond within fifteen (15) business days.

9. Children and Minors

PH64 is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered on our platform, we will immediately close the account and delete all associated data. If you are a parent or guardian and believe your child has accessed PH64, please contact us immediately at support@ph64.best.

10. International Data Transfers

PH64's primary data infrastructure is hosted in secure data centres. In some cases, certain service providers — such as cloud platforms or analytics tools — may process data outside the Philippines. When this occurs, PH64 ensures that appropriate safeguards are in place, including contractual data processing agreements that require the receiving party to maintain protections equivalent to those required by Philippine law.

11. Changes to This Privacy Policy

PH64 may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will notify you by email or through a prominent notice on the platform at least seven (7) days before the changes take effect. The date at the top of this page always reflects when the policy was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this privacy policy or how PH64 handles your personal data, please get in touch:

• Email: support@ph64.best
• Website: ph64.best